Return & Refund Policy
Return & Refund Policy
Last Updated: July 9, 2026
Return & Refund Policy
At VORNAKO, customer satisfaction is important to us. If your purchase does not meet your expectations, we're here to help. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.
By placing an order through our website, you agree to the terms outlined below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging whenever possible.
- Not show signs of misuse, accidental damage, or excessive wear.
- Be accompanied by proof of purchase or order confirmation.
Returns requested after the 30-day period may not be accepted.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team as soon as possible.
To help us resolve your request quickly, we may ask you to provide:
- Your order number.
- A brief description of the issue.
- Clear photos showing the product and the problem.
Once your request has been reviewed and approved, we will offer an appropriate solution, which may include:
- A replacement product.
- A full refund.
- Another reasonable resolution based on the specific situation.
3. Non-Returnable Items
For health, safety, and quality reasons, returns may not be accepted for:
- Products that have been used.
- Items damaged after delivery due to improper handling or misuse.
- Products returned without sufficient proof of purchase.
- Any item that does not meet the eligibility requirements described in this policy.
4. Return Process
Before returning any product, please contact our customer support team.
Do not send products back without prior authorization, as this may delay or prevent the processing of your request.
Our support team will provide the appropriate return instructions after reviewing your case.
5. Refunds
Once the returned item has been received and inspected, we will notify you of the outcome of your request.
If your refund is approved, it will be issued to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account may vary depending on your financial institution or payment provider.
6. Return Shipping Costs
If the return is due to:
- A damaged or defective product.
- An incorrect item sent by us.
VORNAKO will cover the reasonable return shipping costs where applicable.
For returns requested for reasons other than an error on our part, the customer may be responsible for the return shipping costs.
7. Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been prepared or shipped, cancellation may no longer be possible. In such cases, the return process described in this policy will apply.
8. Policy Updates
We may update this Return & Refund Policy from time to time to reflect operational, legal, or business changes.
Any updates become effective immediately upon publication on this website.
9. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team using the contact information available on our website.
We are committed to reviewing every request fairly and providing assistance as quickly as possible.