Shipping Policy
Shipping Policy
At VORNAKO, we're committed to providing a smooth, reliable, and transparent shipping experience. Please review the information below to understand how we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you'll receive a shipping confirmation email with tracking information, when available.
Shipping Times
We currently ship to customers across the United States.
Estimated Delivery Time:
- Standard Shipping: 7–15 business days
Delivery times are estimates and may occasionally vary due to factors beyond our control, including weather conditions, customs inspections, carrier delays, or periods of high shipping demand.
Free Shipping
We proudly offer FREE Standard Shipping on all orders within the United States.
There are no hidden shipping fees at checkout. The price displayed during checkout is the final price you'll pay.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking information so you can follow your package throughout the delivery process.
Please allow up to 72 hours for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
VORNAKO is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost during transit, please contact our support team.
We'll work directly with our shipping partners to investigate the issue and do our best to provide a fair and timely solution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve your request as quickly as possible, please include:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging (if applicable)
Our team will carefully review your request and work with you to find the best possible solution.
Customer Support
If you have any questions about your order or shipping, our support team is here to help.
Email: support@vornako.com