Returns & Refund Policy

At VORNAKO, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and original contents.

Proof of purchase is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Products showing signs of use.

• Damaged items caused by misuse.

• Products returned without original packaging.

• Gift cards or promotional items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number.

• Clear photos of the product.

• Photos of the packaging (if applicable).

We'll review your request and provide a suitable solution as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or an incorrect product was shipped.

Original shipping charges are non-refundable.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment, it can no longer be canceled and must follow the return process after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@vornako.com